VW emissions scandal: the Volkswagen owner’s opinion

Monday, September 12th, 2016 - autos, cars, motoring, news

Source : VW emissions scandal: the Volkswagen owner’s opinion

2008 Touran that will 2008 Touran owner believes VW hasn’t been apologetic enough since news broke of the dieselgate scandal

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Touran owner Jonathan Mudd describes his experience since his car was identified as affected by the emissions scandal.

My positive experiences with an 08-plate Volkswagen Passat TDI Highline led me back to my local Volkswagen dealership in December 2013 to purchase a Touran SE TDI Bluemotion — a legacy of needing more cabin space with child number three on the way.

VW emissions scandal: one year on

I was a happy customer. Then the news of the emissions scandal broke in addition to my opinion of the VW brand has been shrouded in disappointment ever since.

For starters, the item was almost impossible to comprehend the scale of the problem that will had been uncovered. however, more important, I was pretty cheesed off that will my car’s EA189 engine — bought outright with my hard-earned cash — was almost certainly affected by the NOx emissions cover-up.

Such was VW’s seemingly apologetic attitude inside days in addition to weeks after the news broke, I expected the brand to be on the phone almost immediately to explain what had happened in addition to how the situation was going to be fixed.

however the item didn’t happen. I only received my first communication (by way of a letter) in December 2015. After loosely explaining the situation that will had been uncovered, the item went on to say that will VW expected its “engine solution” to arrive inside “second in addition to third quarters of 2016”. I then received another holding letter earlier that will year — however the item didn’t contain precise details of when my car would certainly be called in to be put right.

I had hoped VW would certainly have leapt into action much faster by apologising to its customers with the sincerity in addition to speed I thought was appropriate, as well as clearly mapping out a plan for how things would certainly be rectified. Instead, the little communication I’ve had has, in my opinion, been nothing more than a basic box-ticking exercise.

in addition to when I read online that will the chair of the transport select committee said VW “acted cynically” to cheat emission tests in addition to that will “Volkswagen’s evidence to us was just not credible”, the item only added to my anger in addition to frustration.

As I write these words — 12 months after the scandal broke — I still don’t know when my Touran will be fixed.

In signing off his letter that will I received in December 2015, VW director Alex Smith said: “Our sincerest wish is usually to regain the trust you placed in us when you chose your car.”

Based on what I’ve heard coming from VW so far, the prospect of that will happening is usually a million miles away.

various other VW emissions scandal opinions:

The brand expert’s opinion

the automobile market expert’s opinion

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