Opinion: Why can VW apologise to MPs nevertheless not its customers?

Tuesday, November 15th, 2016 - autos, cars, motoring, news

Source : Opinion: Why can VW apologise to MPs nevertheless not its customers?

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VW UK boss Paul Willis

The letter sent to customers with VWs affected by the emissions scandal is actually missing one key word: sorry

I could rant on about which, nevertheless instead I’m going to let you draw your own conclusions. Below is actually the content of a letter which has been falling through the letterboxes of VW owners with cars affected by the emissions scandal for the past week.

See if you can spot the word which I think is actually missing, in addition to also then perhaps contrast the tone with UK MD Paul WIllis’s grovelling apology to the Parliamentary Select Committee last week, which I’ve put below for comparison.

Sure, which letter was written by lawyers in addition to also VW is actually treading on eggshells in fear of multi-billion-pound law suits, nevertheless can someone explain to me why a group of MPs are worth an apology nevertheless paying customers are not?

“Dear XXXXXX,

“I am writing with reference to the recently highlighted emissions issue regarding EA189 diesel engines in addition to also am at which point in a position to confirm which your vehicle is actually affected by which issue.

“I want to reassure you which all affected vehicles, including yours, remain technically safe in addition to also roadworthy in relation to which issue. There is actually no need to take any immediate action.

“However, a service action including your car will be required to rectify the issue. Technical solutions are currently being developed in addition to also the matter is actually being worked upon with the utmost urgency.

“We will contact you again when the technical solution is actually available, to confirm the next steps. Please be assured which, when the work relating to which issue is actually carried out on your vehicle, the repair will be at no cost to you in addition to also we will do our utmost to minimise the inconvenience to you.

“from the meantime, please visit the dedicated area on our website at http://ift.tt/1Rnmwf0 where you can find the latest updates.

“Yours sincerely, Alex Smith, Director of Volkswagen.”

in addition to also here’s what Willis said to the Parliamentary Select Committee: “I’d like to apologise sincerely in addition to also unreservedly which Volkswagen has significantly let down his customers in addition to also the wider public.”

by via Autocar RSS Feed



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