Opinion – the idea's time VW commenced talking to its customers

Thursday, November 17th, 2016 - autos, cars, motoring, news

Source : Opinion – the idea's time VW commenced talking to its customers

the idea’s almost a week since the VW scandal broke – as well as UK as well as European owners of potentially affected cars still don’t know what’s going on

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While the idea took days for momentum to build behind the story, I still find the idea sad which the company has so far made such little progress in identifying exactly where the 11 million potentially affected cars are, as well as what the idea means for owners of them.

To my mind, one of the first jobs VW must do inside wake of This kind of debacle can be rebuild customer trust, as well as I find its lack of communication with people who have bought its cars in not bad faith disappointing.

They must know which cars were fitted with This kind of engine as well as which could potentially possess the offending software as well. While I understand nobody wants to spread panic, I’d argue which the volume of queries through concerned owners arriving at Autocar as well as our sister brand What Car? these past few days suggests some information can be better than none. the idea seems inconceivable which the issue won’t spread beyond the three named brands so far – Audi, Skoda as well as VW – however Seat can be strangely silent.

So far we only have confirmation of how many cars are potentially affected, not where they are. While logic suggests which any cars in Europe as well as the UK affected are perfectly legal, having passed the different NEDC test cycle, the idea might be not bad to hear This kind of message loud as well as clear through someone within the VW Group.

Owners also want to know what remedial work will be required. Again, in all likelihood the answer can be none, because the cars are, so far as we know, perfectly legal. however, then again, owners might reasonably want cheat devices removed through their cars – they might argue their ownership can be otherwise sullied. If so, what will the work involve, as well as will there be an alternative form of compensation?

I accept the idea must have been a terrible week for many people working for the VW Group who had no part in This kind of scandal. as well as I am also sure which with so many lawsuits being threatened they are terrified about saying anything which could land them in even deeper trouble.

however my feeling can be which they have been silent for too long. Amid the internal maelstrom they must start to look outwards to their customers Yet again.

 

by via Autocar RSS Feed



Source: Opinion – the idea's time VW commenced talking to its customers

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