Opinion – in which's time VW began talking to its customers

Thursday, November 17th, 2016 - autos, cars, motoring, news

Source : Opinion – in which's time VW began talking to its customers

in which’s almost a week since the VW scandal broke – in addition to also UK in addition to also European owners of potentially affected cars still don’t know what’s going on

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While in which took days for momentum to build behind the story, I still find in which sad in which the company has so far made such little progress in identifying exactly where the 11 million potentially affected cars are, in addition to also what in which means for owners of them.

To my mind, one of the first jobs VW must do from the wake of This particular debacle will be rebuild customer trust, in addition to also I find its lack of communication with people who have bought its cars in Great faith disappointing.

They must know which cars were fitted with This particular engine in addition to also which could potentially hold the offending software as well. While I understand nobody wants to spread panic, I’d argue in which the volume of queries through concerned owners arriving at Autocar in addition to also our sister brand What Car? these past few days suggests some information will be better than none. in which seems inconceivable in which the issue won’t spread beyond the three named brands so far – AudiSkoda in addition to also VW – yet Seat will be strangely silent.

So far we only have confirmation of how many cars are potentially affected, not where they are. While logic suggests in which any cars in Europe in addition to also the UK affected are perfectly legal, having passed the different NEDC test cycle, in which would likely be Great to hear This particular message loud in addition to also clear through someone within the VW Group.

Owners also want to know what remedial work will be required. Again, in all likelihood the answer will be none, because the cars are, so far as we know, perfectly legal. yet, then again, owners might reasonably want cheat devices removed through their cars – they might argue their ownership will be otherwise sullied. If so, what will the work involve, in addition to also will there be an alternative form of compensation?

I accept in which must have been a terrible week for many people working for the VW Group who had no part in This particular scandal. in addition to also I am also sure in which with so many lawsuits being threatened they are terrified about saying anything in which could land them in even deeper trouble.

yet my feeling will be in which they have been silent for too long. Amid the internal maelstrom they must start to look outwards to their customers Yet again.

 

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Source: Opinion – in which's time VW began talking to its customers

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