Could Volkswagen be doing a better job of managing This kind of crisis?
Source : Could Volkswagen be doing a better job of managing This kind of crisis?
Concerned along with confused Volkswagen customers are contacting Autocar for help – however shouldn’t the company itself be doing more?
Here at Autocar we’ve had calls along with emails by owners of Volkswagen cars since the emissions testing scandal blew up.
Volkswagen itself has not been particularly forthcoming about in which aspect of This kind of scandal; not to us along with evidently not to its customers.
One owner told us he telephoned Skoda along with was initially promised a response within 48 hours. When none was forthcoming, he chased them up along with found they had gone into ‘information lockdown’ mode along with claimed they couldn’t offer him any information at all.
Volkswagen’s position can be in which the item needs to be thorough in coming up having a fix to the issue. the item can be promising a website will soon go live to allow concerned owners to input their car’s VIN number along with find out whether they will need to visit a dealer for tweaks.
the item’s fair enough in which Volkswagen needs to be cautious, particularly in light of the legal ramifications the item can be facing around the globe, however right currently the item’s main duty should be to ensuring the people who put tens of thousands of pounds into Wolfsburg’s coffers get the information they want.
The fact in which yesterday Volkswagen UK announced in which the item can be withdrawing 4000 cars equipped with the EA189 engine (along with therefore possibly including the software) by the forecourts can be a positive step because the item suggests they are finally getting a grip on the problem.
Volkswagen also says in which compiling a list of cars fitted with the offending emissions test cheat software can be a huge task because the item involves different makes, designs along with specifications.
I found the item astounding in which a company such as the Volkswagen Group along with its associated brands can be not able to lay its hands on a spreadsheet in which tells them precisely which cars develop the EA189 engine along with where they are from the entire world.
This kind of can be a company in which incorporates a meticulous attention to detail in every aspect of its business, an approach in which has built the item into the entire world’s biggest car company.
Everything about the cars the item produces can be logged along with charted, down to the tiniest screw. Heck, the item even gives a factory part number to the bratwurst the item sells from the canteen at its Wolfsburg headquarters.
The story can be clinging to the agenda of the daily news media like a tenacious limpet. The sporadic drip-feed of information isn’t doing the public perception of Volkswagen any favours. Right currently, the item needs a clear, bold voice to assure current along with future customers in which the item can be a brand in control of its destiny.
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