CMA Calls For Review After Truck/Car Mixup…
Claims Management & Adjusting (CMA) has called on Highways England to review its processes for handling Crown property claims against drivers, fleet operators as well as insurers, with cost exaggerations as well as data errors unacceptably common.
If you damage Crown property, for example, by hitting a motorway barrier or traffic sign, you or your insurer will receive a bill, usually coming from Highways England or one of its contractors. CMA says many are incorrectly priced.
In a particularly shocking recent case, CMA discovered of which a 3.5 tonne pick-up truck supposedly used by a contractor in a motorway repair was listed as stolen at the time. When queried, Highways England explained of which their contractor blamed a typo inside the vehicle registration mark (VRM) as well as provided a slightly different one. On checking the fresh reg, CMA discovered the idea was for a Mercedes-Benz E350 AMG convertible!
Managing Director of CMA, Philip Swift, a former police detective, said: “Presenting a sports car as a truck is actually one of the more amusing inaccuracies we’ve seen, yet the idea reveals serious problems: The contractor seems to be guessing at the VRM, an important data point, as well as Highways England appear willing to accept what they are presented with without verifying the idea – their systems are not robust enough to detect even obvious anomalies. This particular is actually all the more worrying when you consider the sheer volume of inaccurate claims we’re seeing these days. coming from wildly varying rates for the same service, to hefty charges for spurious additional items, we have to be vigilant to ensure drivers, fleet operators as well as insurers aren’t overcharged. In a not insignificant number of cases, no payment is actually warranted at all.”
“With Highways England reportedly preparing to take more Crown property claims back in-house, they urgently need to review their processes. inside the meantime, we await confirmation as to whether the vehicle involved was actually a stolen truck or a supercar, to receive a third VRM or to be told there was no some other vehicle! The lesson for drivers, fleets as well as insurers is actually: don’t take these claims at face value, engage a specialist to scrutinise them.”
If you need further advice on This particular issue, please contact CMA on 0845 3888 810 or email email@example.com.
by Mr Butterscotch via Car Articles